Who We Are
A purchase from Gramathu Sandhai begins with your choice of a product and ends with a parcel reaching your home. Along the way, you share details that help us prepare the order, arrange delivery and assist you if something needs attention. This page explains how we handle those details.
This policy covers personal information handled by Gramathu Sandhai through gramathusandhai.in and related order enquiries and customer support. Our business is operated by Pavithra Karthikeyan, at Coimbatore.
What You Share With Us
When you order: We collect your name, contact number, email address, billing and delivery addresses, and the products, sizes and quantities selected. We also keep the payment status and transaction references associated with your purchase.
When you ask for assistance: Your enquiry may include a preferred clothing size, an order number, delivery instructions or a photograph showing a product concern. Please share only what is needed to help us respond.
When you use an account: If you create a customer account, we handle the registration details, saved addresses and order information associated with it.
When you visit the website: Depending on the services enabled, our website and its providers may receive information such as your IP address, browser type, device details, pages visited and cookie identifiers.
For a parcel addressed to someone else, please obtain their permission before giving us their contact and delivery details.
How These Details Help Us Serve You
We use order and contact information to prepare purchases, confirm payments, arrange shipping and communicate about delivery. If you request a cancellation, return or refund, we use the relevant transaction and support records to handle that request.
Information from enquiries helps us answer questions about our sarees, kurtis, nightwear, other clothing, accessories and farm products. Technical information helps with website operation, troubleshooting and identifying potentially fraudulent activity.
We also keep records needed for accounts, applicable tax requirements and the resolution of payment or order disputes.
If information is essential to complete an order and you choose not to provide it, we may be unable to accept payment, deliver the parcel or provide the requested service.
Payment Information
Payments made through our checkout are handled by Razorpay. The selected provider processes the payment credentials entered through its service. Gramathu Sandhai uses the resulting payment confirmation and transaction reference to connect the payment with your order.
[Confirm with your payment setup: We do not store full card numbers, card security codes or UPI PINs.]
Do not include a card security code, banking password, UPI PIN or payment OTP in an order note or customer support message.
Who Receives Information
Delivering an order involves services beyond our store. A courier may need the recipient’s name, address and phone number; a payment provider needs information to process the transaction. Website hosting, technical support and communication providers may also handle information needed to perform their roles.
We limit the information shared for these activities to what is relevant to the service being provided. Information may also be disclosed where a legal obligation requires it, or where necessary to investigate fraud or protect legal rights.
Cookies and Optional Tracking
Cookies are small records saved through your browser. They can help the website remember a shopping session, keep items in your cart and support account or checkout functions. Removing or blocking them may interrupt those functions.
Order Messages and Promotional Updates
Messages about a payment, delivery, return or support request are connected to the service you have asked us to provide.
Offers and new-collection updates are sent when you have chosen to receive them. You can ask us to stop promotional messages through the contact details below or use an unsubscribe option where provided. Stopping promotions does not stop communications needed to complete an existing order.
Looking After Stored Information
No website or storage method can eliminate every security risk.
Information is kept for the purposes described in this policy, including any necessary accounting, legal or dispute-related retention. Records that no longer need to be retained are deleted or anonymised according to our retention practices.
Requests About Your Information
Please contact us if you want to ask what personal information we hold about you, correct a detail, request deletion or withdraw consent for an activity that relies on it. We may need to verify that the request comes from you before providing information or changing records.
Requests are handled subject to applicable requirements. For example, deleting an account may not allow us to delete invoices that must still be retained. If a request affects an unfinished order or cannot be fully completed, we will explain the relevant limitation.
Privacy concerns can be raised with our designated contact below.
Marketplace and External Services
You may also find Gramathu Sandhai on Meesho, Flipkart or Amazon. Those platforms manage their own accounts, checkout systems and information practices. Their privacy policies apply to their handling of your information; this policy explains our handling of information received by Gramathu Sandhai.
The same distinction applies when you follow links to payment services or social media platforms.
Changes to This Page
When our services or information practices change, we may revise this page. The date at the top will show when the revised policy was published. Where applicable requirements call for a separate notice or fresh consent, we will provide that notice or request.
Contact Gramathu Sandhai
For a privacy question, correction request or complaint, please use:
Legal business : Gramathu Sandhai
Founder : Pavithra Karthikeyan
Email: gramathusandhai@gmail.com
Phone: +91 7868904658
Postal address: Konapuram Mettupalayam, Pattampalayam(Post), Nambiyur – 638458
Website: https://gramathusandhai.in